System
Requirements
- Microsoft Windows 7/Vista/XP
SP2
- Microsoft Windows Server
2008/2003
- Linux Redhat, Fedora, SuSE,
Ubuntu
- Apple Mac OS X
- Minimum of
512Mb Ram
- Minimum processor speed
1Ghz
- Internet connection minimum of
512Kbs
- Sun Java version 1.6 or
later
Supported
Browsers
- Opera 10 or
later
- Internet Explorer
7, 8, 9
- Mozilla Firefox 4.x/3.x
- Google Chrome 10
- Apple
Safari 3.0 and higher
- Popups must be enabled for
.practice-labs.com
If you need assistance in how to
use a practice lab, please view
Lab
Help:
Technical Support FAQs
- If you are
unable to connect to lab devices
- Home
user:
- Ensure that the lab device is powered
on
- Verify that pop-ups are enabled from the required
sites
- Verify that JAVA is enabled and you are
running JAVA version 1.6.0 or later
- Ensure that your
anti-virus is not blocking java
execution
- Additional steps for
non-home (Corporate) users
- Ensure your proxy is configured to allow HTTP and HTPS to
*.practice-labs.com
- If you have an application-based
firewall, ensure that SSL is permitted to
*.practice-labs.com
- A lab device is stuck in power process state:
- Please
close the lab application window (click the X) and re-open. This will
request a full
update.
- A
function or feature is not available on the server or
device:
- Please send an email to
supportissues@boson.com to let us know, or alternatively create a
support ticket from your boson.com
account.
- The
lab you are trying to access is displayed as
unavailable:
- During periods of high demand, users may
occasionally find a lab unavailable. Please send a support
request to boson.com so that we can get new lab equipment deployed to
provide additional access as soon as
possible.
If you
encounter any other problems, please create a support ticket from your
practice-labs.com account by clicking
help
>
create new
request.
Videos to Help You Get Started
Proxy
Connection
For the practice labs to operate correctly,
your browser must be able to make a secured HTTPS connection to the
Practice Labs web service. When a connection to any lab device is
initiated, the request is tunnelled within this secure session, enabling
user interaction with lab devices. This type of connection works
seamlessly in most environments, without the need to make any changes to
your computer's configuration. However, in some configurations, this
process may fail; for example, this might happen when a Proxy Server is in use or if there
is no direct outbound connectivity to the Internet.
If a Proxy Server is present, some
configuration changes may be required to ensure successful connectivity.
This could include installing an advanced proxy client
(example: Microsoft ISA Firewall Client) or creating a firewall rule to
allow secure HTTPS connectivity to the Practice Labs
service.
Proxy Connection Technical
Detail
Practice-Labs network address range: 94.185.165.0 /
28
Ports: https, (TCP 443) and tunnelled SSL applications if
using a next-generation firewall
Firewall rule
example
Source: <Your
network>
Destination: 94.185.165.0 / 28
Port:
TCP 443