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I think I experienced an activation problem. What should I do?

If you experience a problem while activating an exam, you can try to resolve it by applying the following solutions.

Please submit a support ticket, and provide as much information as you can so that we can assist you quickly.

  1. Verify that you have entered your user name and password correctly. Passwords are case-sensitive.
  2. Verify that you have entered the activation key correctly and that you are using the correct key for the correct product. You can copy and paste your activation key from the purchase receipt you received or by logging in to your account on the Boson website and selecting the Purchase History tab. Activation keys are version- and product-specific. Therefore, you will only be able to use that key to activate one product. For example, a key for the Boson ExSim-Max for Cisco 200-301 CCNA practice exam will not activate a 350-401 practice exam, because keys are created for different products.
  3. Try temporarily disabling your User Account Control (UAC), firewall, and antivirus applications. Occasionally, security software can cause an activation or installation problem. If the Boson Exam Environment (BEE) is still not able to access our activation server, you may need to consult your IT administrator and verify that your computer is not accessing the Internet via a proxy server.
  4. Ensure that your computer is connected to the Internet. If your computer is not able to access the Internet, you will not be able to activate an exam that is delivered through the BEE.