Boson Training Support Topics
We’ve provided some answers to common questions below. If you do not see the answer to your question on this page, please contact us at
training@boson.com or 877.333.3926.
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| How do I register for a training course or Bootcamp? |
 Show Answer Contact an account executive to register for a course.
E-mail training@boson.com or call 877.333.3926 and press 2.
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| Where are your Bootcamps held? |
Show Answer Boson Training Bootcamps ("Bootcamps") are held at our own facilities located at 12655 Race Track Road, Tampa, FL 33626. We also offer online courses and onsite Bootcamps for any customer who needs a customized class held at their facility.
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| What are the class hours? |
Show Answer Class hours for all Cisco Bootcamps are from 8am to 6pm. CEH Bootcamps, CompTIA Bootcamps and individual Cisco training courses run from 9am to 5pm. There is time for lunch during all Bootcamps and individual training courses.
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Show Answer - Lunch is included for all Bootcamps. We provide a continental breakfast for all students, and assorted snacks and beverages are available throughout the day.
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| Does the cost include travel and/or accommodations? |
Show Answer - Travel and accommodations are not included. Click here to view a list of local accommodations that offer discounted rates for our students.
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| How many people are required for an on-site class? |
Show Answer - There is a minimum of four (4) students required for us to provide on-site training.
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| What is your cancellation policy? |
Show Answer - RESCHEDULE and CANCELLATION POLICY*:
For CCNA Bootcamps, CCNP Bootcamps and CCIE Written Bootcamps offered directly by Boson TrainingStudent substitutions are permitted at any time. Reschedules are permitted if notice is given 5 business days before the scheduled class. Enrollments must be rescheduled within one year of the original course date or funds on account will be forfeited. We require 10 business days’ notice to cancel any registration (and provide refund for pre-payment). Fees for software or other materials received by or ordered on behalf of the student are non-refundable.
Failure to provide the required notification will result in 100% charge for the course. If a student does not attend a scheduled course without giving prior notification, the student’s funds will be forfeited and the student will not be allowed to reschedule.
For All Other CoursesWe require 30 calendar days’ notice to reschedule or to cancel any registration (and provide refund for pre-payment). Enrollments must be rescheduled within one year of the original enrollment date or funds on account will be forfeited.Fees for software or other materials received by or ordered on behalf of the student are non-refundable. Failure to provide the required notification will result in 100% charge for the course. If a student does not attend a scheduled course without giving prior notification, the student’s funds will be forfeited and the student will not be allowed to reschedule. Student substitutions are allowed at any time. After the 30-day notification deadline has passed, only student substitutions are allowed; no refunds will be given.
*Reschedule and cancellation policies may differ on some courses. Please refer to the Details page for your particular course to review any modifications to these policies.
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| How many students are in each class? |
Show Answer - We keep the class size small to allow the instructor to provide individualized attention where needed.
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| Do you ever cancel a scheduled course? |
Show Answer - Our classes are held at our facilities and taught by our full time instructors, which allows us to keep firm schedules; therefore, we very rarely cancel a class.
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Show Answer - If you successfully complete a Boson Training Bootcamp (“Bootcamp”) and do not pass the associate or professional certification examination corresponding to such Bootcamp, then you are eligible to enroll in a subsequent Bootcamp within one year without additional charge. Click to read the full Boson Training Bootcamp Guarantee.
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| Do you use official courseware? |
Show Answer - Official courseware is used for all Cisco and EC-Council courses. We are a Cisco Learning Partner and an EC-Council Accredited Training Center.
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| When do we take the certification exams? |
Show Answer - You may take your certification exam when you are ready. We are a VUE testing center, and exams are offered on-site during courses. However, if you prefer to take the exam after your course, we will schedule it at a VUE testing center near you.
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| Do I need to bring my own laptop? |
Show Answer - It is recommended that you bring a laptop with you so that you can continue to study in the evenings.
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| What methods of payment are accepted? |
Show Answer - Cisco Learning Credits
Cisco Learning Credits may be used for all Cisco Training and Bootcamps delivered by Boson Training.
- Credit Card
We accept American Express, MasterCard and Visa. To request a registration form, contact an account executive at training@boson.com or 877.333.3926 and press 2.
- Purchase Order
- Include the company name, PO#, student name(s), course name(s) and cost of course(s).
- Provide contact information: first and last name, telephone number, e-mail address and company address.
- Fax to (813) 925-3957 or email to training@boson.com.
- Company or Personal Check
Send check to:
25 Century Blvd., Ste. 500
Nashville, TN 37214-3679
Attn: Accounting
We will confirm your registration upon receipt of payment.
- Wire Transfer
| Remit to: | | Bank of America
3401 West End Ave, Ste 360
Nashville, TN 37203 | | ABA Routing | | 064000020 (For ACH Only)
026009593 (For Wire Transfer) | | For Further Credit to | | Boson Training, LLC | | Account # | | 003789367854 |
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| Who will be the instructor? |
Show Answer - All of our instructors are Cisco Certified Instructors and have years of experience. To find out the specific instructor for your course, please contact an account executive at training@boson.com or 877.333.3926 and press 2.
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| If I cannot attend a class that I have already registered for, can someone else attend in my place? |
Show Answer - Substitutions can be made at no charge. Substitutions must be made one (1) business day before the class start. You must provide the name and contact information of the substitute, along with any amended payment information available, such as purchase order or credit card information.
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| May I reschedule a class? |
Show Answer - You may reschedule your class up to five (5) days before the class start date. Please contact your account executive to reschedule an alternative class date.
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| How many people share equipment? |
Show Answer - Students have access to their own lab gear – no sharing!
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| How long are my exam vouchers valid? |
Show Answer - Exam vouchers that are included with a course are valid for one (1) year from the class start date.
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| What is the difference between your training courses and Bootcamps? |
Show Answer - The training courses are taught in a traditional instructor-led training format and are ideal for students learning the technology. This format allows time for the instructor to cover each topic with in-depth instruction providing the students with the information needed to master the subject-matter.
Bootcamps provide an intense, fast-paced learning environment. Bootcamps are a cost-effective way to provide high-quality training and instruction to intermediate/advanced students in a condensed time period.
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| Is there any software included with my class? |
Show Answer - A single-user license for Boson's related ExSim-Max practice exam and/or NetSim network simulator products will be included with most training courses. Once the registration is complete, each student will be able to immediately download the software product and start preparing for the upcoming class. To see if the course that you are interested in attending includes ExSim-Max or NetSim software product, refer to the course description posted on this website, contact your account executive or e-mail training@boson.com.
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Show Answer - The Boson NetSim Network Simulator is an application that simulates Cisco Systems' networking hardware and software and is designed to aid the user in learning the Cisco IOS command structure. Read more about NetSim.
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Show Answer - ExSim-Max products are the best exam simulations (also referred to as practice exams) available in the industry. ExSim-Max is developed by Boson's team of subject-matter experts and put through a strenuous technical-editing and language-editing process. ExSim-Max is designed to simulate the complete exam experience, including topics covered, question types, question difficulty and time allowed, so you know what to expect. Read more about ExSim-Max.
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