ACUCM: Administering Cisco Unified Communications Manager v12

ACUCM: Administering Cisco Unified Communications Manager v12

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ACUCM: Administering Cisco Unified Communications Manager v12

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is an instructor-led course that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager (CUCM) System. The course teaches the concepts of IP telephony based in system administration, including its function, features and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.0.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access


  • Basic knowledge of IP and networking or voice networks is suggested but not required.

Course Objectives

After completing this course, you should be able to:

  • Describe the Cisco Unified Communications Manager (CUCM) network service, and features.
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network.
  • Describe user configuration and the user web interface.
  • Explain basic phone options and the use of the Bulk Administration Tool (BAT).
  • Explain the route plan and on-net/off-net calling.
  • Describe the various media resources, including conferencing and Music on Hold (MOH).
  • Describe the basic phone features and use of hunt groups.

Course Outline

Module 1: Introduction to IP Telephony

  • Lesson1: Exploring IP Telephony
    • Traditional Voice versus IP Telephony
    • Clustering Overview
    • Intracluster Communications
    • CUCM Clusters
    • Clustering Options
    • Platform Requirements
  • Lesson 2: Describing Deployment Models
    • Single-Site Deployment
    • Centralized Call-Processing Deployment
    • Distributed Call-Processing Deployment
    • Distributed Single-Cluster Call-Processing Deployment
    • Hybrid Call-Processing Deployment
    • New Advanced Multicluster Options
  • Lesson 3: Understanding Advanced Multisite Features
    • Need for Call Admission Control (CAC)
    • Deploying Automated Alternate Routing (AAR)
    • Survivable Remote Site Telephony (SRST)
    • SRST Failover

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging in to CUCM
    • Logging in to CUCM Administration and Cisco Unified Serviceability
    • Logging in to Cisco Unified Operating System Administration and the Disaster Recovery System (DRS)
    • Navigation Menu
    • Command-Line Interface
  • Lesson 2: Examining Basic Server Configuration
    • Server Configuration—Eliminating Domain Name System (DNS) Reliance
    • Configuring Enterprise Parameters
  • Lesson 3: Describing Multilevel Administration
    • Configuring Multilevel Administration
    • Creating End Users
    • Creating Roles
    • Creating User Groups
    • Assigning Users to User Groups
  • Lesson 4: Configuring DRS Backup and Restore Procedures
    • DRS Backup Procedures
    • DRS Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
    • Understanding User Management
    • Configuring Users
  • Lesson 2: Using the User Web Pages
    • Understanding the User Web Pages
    • Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
    • CUCM Configuration
    • CUCM Group Configuration
    • Phone Network Time Protocol (NTP) Configuration
    • Date/Time Group
    • Codecs and Regions
    • Location Configuration
    • Device Pool Configuration
    • Dynamic Host Configuration Protocol (DHCP) Service Configuration
    • Device Defaults Configuration
    • Clusterwide Parameters
    • Licensing
  • Lesson 2: Supporting Cisco Unified IP Phones
    • Cisco Unified IP Phones Overview
    • Specialized Cisco Unified IP 7900 Series Phones
    • Phone Button Templates
    • Softkey Templates
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
    • Cisco Unified IP Phone Registration
    • Cisco Unified IP Phone Configuration
  • Lesson 4: Utilizing the BAT
    • Overview of the CUCM BAT
    • CUCM Tool for Auto-registered Phone Support (TAPS)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity
    • Organizational Dial Plan
    • Trunks
    • Gateways
  • Lesson 2: Creating Route Plans
    • Dial Plan Overview
    • Route Pattern Overview
    • Digit Collection
    • Call Routing

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
    • Translation Patterns
    • The 9.@ Pattern
    • Route Filters
  • Lesson 2: Implementing Digit Manipulation
    • Discard Digits Instruction
    • Transformation Masks
    • Route Plan Report

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
    • Overview of Class of Control
    • Partitions
    • Content Services Switches (CSS) Configuration
    • Private-Line Automatic Ringdown (PLAR) Application
  • Lesson 2: Using Class of Control Features
    • Call Restriction
    • Time of Day Routing
    • Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
    • Overview of Media Resources
    • Conference Bridge
    • Media Termination Points
    • Transcoder
    • MOH
    • Annunciator
  • Lesson 2: Exploring Media Resource Management
    • Media Resource Group (MRG) Management
    • Configuring MRGs
    • Configuring Media Resource Group Lists (MRGLs)

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
    • Call Park
    • Call Pickup
    • Cisco Call Back
    • Shared Lines with Barge and Privacy
  • Lesson 2: Exploring Hunt Groups
    • Hunt Group Overview
    • Line Group Configuration
    • Hunt List Configuration
    • Hunt Pilot Configuration
    • Final Forwarding
  • Lesson 3: Describing Phone Services
    • Cisco IP Phone Services
    • Cisco Phone Services Configuration


  • Lab 1: Performing General Administration
  • Lab 2: Configuring Basic Settings
  • Lab 3: Backing Up and Restoring the Publisher
  • Lab 4: Creating and Associating Users
  • Lab 5: Configuring the System to Support Cisco IP Phones
  • Lab 6: Using the CUCM BAT
  • Lab 7: Configuring Basic Dial Plan Elements
  • Lab 8: Configuring Complex Dial Plan Elements
  • Lab 9: Implementing Calling Privileges and Restrictions
  • Lab 10: Configuring Media Resources
  • Lab 11: Configuring User Features
  • Lab 12: Configuring Hunt Groups and Call Coverage

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