Course Outline

Module 1: Introduction to IP Telephony

  • Lesson1: Exploring IP Telephony
    • Traditional Voice versus IP Telephony
    • Clustering Overview
    • Intracluster Communications
    • CUCM Clusters
    • Clustering Options
    • Platform Requirements
  • Lesson 2: Describing Deployment Models
    • Single-Site Deployment
    • Centralized Call-Processing Deployment
    • Distributed Call-Processing Deployment
    • Distributed Single-Cluster Call-Processing Deployment
    • Hybrid Call-Processing Deployment
    • New Advanced Multicluster Options
  • Lesson 3: Understanding Advanced Multisite Features
    • Need for Call Admission Control (CAC)
    • Deploying Automated Alternate Routing (AAR)
    • Survivable Remote Site Telephony (SRST)
    • SRST Failover

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging in to CUCM
    • Logging in to CUCM Administration and Cisco Unified Serviceability
    • Logging in to Cisco Unified Operating System Administration and the Disaster Recovery System (DRS)
    • Navigation Menu
    • Command-Line Interface
  • Lesson 2: Examining Basic Server Configuration
    • Server Configuration—Eliminating Domain Name System (DNS) Reliance
    • Configuring Enterprise Parameters
  • Lesson 3: Describing Multilevel Administration
    • Configuring Multilevel Administration
    • Creating End Users
    • Creating Roles
    • Creating User Groups
    • Assigning Users to User Groups
  • Lesson 4: Configuring DRS Backup and Restore Procedures
    • DRS Backup Procedures
    • DRS Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
    • Understanding User Management
    • Configuring Users
  • Lesson 2: Using the User Web Pages
    • Understanding the User Web Pages
    • Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
    • CUCM Configuration
    • CUCM Group Configuration
    • Phone Network Time Protocol (NTP) Configuration
    • Date/Time Group
    • Codecs and Regions
    • Location Configuration
    • Device Pool Configuration
    • Dynamic Host Configuration Protocol (DHCP) Service Configuration
    • Device Defaults Configuration
    • Clusterwide Parameters
    • Licensing
  • Lesson 2: Supporting Cisco Unified IP Phones
    • Cisco Unified IP Phones Overview
    • Specialized Cisco Unified IP 7900 Series Phones
    • Phone Button Templates
    • Softkey Templates
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
    • Cisco Unified IP Phone Registration
    • Cisco Unified IP Phone Configuration
  • Lesson 4: Utilizing the BAT
    • Overview of the CUCM BAT
    • CUCM Tool for Auto-registered Phone Support (TAPS)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity
    • Organizational Dial Plan
    • Trunks
    • Gateways
  • Lesson 2: Creating Route Plans
    • Dial Plan Overview
    • Route Pattern Overview
    • Digit Collection
    • Call Routing

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
    • Translation Patterns
    • The 9.@ Pattern
    • Route Filters
  • Lesson 2: Implementing Digit Manipulation
    • Discard Digits Instruction
    • Transformation Masks
    • Route Plan Report

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
    • Overview of Class of Control
    • Partitions
    • Content Services Switches (CSS) Configuration
    • Private-Line Automatic Ringdown (PLAR) Application
  • Lesson 2: Using Class of Control Features
    • Call Restriction
    • Time of Day Routing
    • Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
    • Overview of Media Resources
    • Conference Bridge
    • Media Termination Points
    • Transcoder
    • MOH
    • Annunciator
  • Lesson 2: Exploring Media Resource Management
    • Media Resource Group (MRG) Management
    • Configuring MRGs
    • Configuring Media Resource Group Lists (MRGLs)

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
    • Call Park
    • Call Pickup
    • Cisco Call Back
    • Shared Lines with Barge and Privacy
  • Lesson 2: Exploring Hunt Groups
    • Hunt Group Overview
    • Line Group Configuration
    • Hunt List Configuration
    • Hunt Pilot Configuration
    • Final Forwarding
  • Lesson 3: Describing Phone Services
    • Cisco IP Phone Services
    • Cisco Phone Services Configuration