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ACUCW2: Administering Cisco Unified Communications Workspace Part 2

ACUCW2: Administering Cisco Unified Communications Workspace Part 2

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ACUCW2: Administering Cisco Unified Communications Workspace Part 2

ACUCW2 Training (Administering Cisco Unified Communications Workspace Part 2: Advanced Administration for Multisite Deployments) v12.5 is an instructor-led course that builds on the foundation provided by ACUCW Part 1. This latter course focuses on “Moves, Adds, Changes and Deletes (MACDs)” for a Cisco Collaboration Solution in a multisite deployment.

Many Cisco Collaboration Solution administrators are focused on application administration and do not configure routers: router configuration is not included in the class. Labs are based on real world multi-site network

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access


For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds and changes and as well have some familiarity with the CUCM Administrative GUI. An understanding of router configuration is not needed.

Course Objectives

After completing this course, you will be able to:

  • Be knowledgeable about Cisco Collaboration Solutions 12.5 Preferred Architecture
  • Perform initial system configuration including service activation, enterprise and system parameter configuration, CallManager group and device pools configuration
  • Build a line/device multi-site dial plan using local route groups
  • Deploy calling privileges using partitions, calling search spaces and translation patterns
  • Understand the NANP (North American Numbering Plan) and its implications for multisite deployments
  • Deploy CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
  • Configure Instant Messaging and the Presence Server
  • Configure Jabber Clients for full UC services

Course Outline

Module 1: Cisco Unified Communications Manager Architecture and Initial Configuration

  • Describing the Role of Cisco Unified Communications Manager, Its Architecture and Its Deployment and Redundancy Options
  • Performing Initial Cisco Unified Communications Manager Configuration
  • Deploying Endpoints and Users

Module 2: Multisite CUCM Dial Plan Design and Deployment

  • Describing Dial Plan Components
  • Understanding Call Flows and Call Legs
  • Endpoint Addressing and Call Routing Overview
  • Implementing Calling Privileges
  • Identifying Issues in a Multisite Deployment
  • Identifying Multisite Deployment Solutions
  • Implementing Gateway Selection and PSTN-Access Features
  • Implementing Call Coverage

Module 3: Bandwidth Management and Call Admission Control

  • Managing Bandwidth
  • Implementing Call Admission Control

Module 4: Implementation of Features and Applications for Multisite Deployments

  • Implementing Device Mobility
  • Implementing Cisco Extension Mobility
  • Implementing Cisco Unified Mobility

Module 5: Cisco Unified Communications Manager IM&P

  • Understanding Cisco Unified Communications Manager IM and Presence
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Module 6: Cisco IP Phone Services

  • Deploying IP Phone Services


  • Lab 1: Remote Lab Access
  • Lab 2: Initial System Configuration Enhanced
  • Lab 3: NTP and Date/Time Group Configuration
  • Lab 4: Device Pool Configuration Enhanced
  • Lab 5: BUF850 SIP Trunk Configuration and Testing
  • Lab 6: Route Group Configuration
  • Lab 7: Route List Configuration
  • Lab 8: Route Pattern Configuration and Testing Enhanced
  • Lab 9: Calling Privileges Configuration Testing Enhanced
  • Lab 10: Deploy NYC516 Site
  • Lab 11: Deploy SEA253 Site
  • Lab 12: Deploy SEA425 Site OPTIONAL BONUS Lab
  • Lab 13: Deploy HAM601 Site OPTIONAL BONUS Lab
  • Lab 14: Deploy WPG602 Site OPTIONAL BONUS Lab
  • Lab 15: Jabber Configuration in Phone Mode BONUS Lab
  • Lab 16: Region Configuration
  • Lab 17: Locations Configuration
  • Lab 18: Device Mobility
  • Lab 19: Extension Mobility
  • Lab 20: Unified Mobility
  • Lab 21: Enable IM and Presence
  • Lab 22: LDAP Configuration OPTIONAL BONUS Lab
  • Lab 23: Disaster Recovery OPTIONAL BONUS Lab
  • Lab 24: Call Hunting OPTIONAL BONUS Lab

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