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Error Message: "File Permission Error: We were not able to automatically correct the problem."

This error indicates that the application cannot read or write to the folders that contain your exam data and user data. Please follow the instructions below:


These instructions are for Windows Vista. If you are using another operating system, the first few steps may vary slightly.

  1. Navigate to the folder: C:\ProgramData\ (If you do not see the ProgramData folder, make sure that you have the folder options to show "hidden folders")
  2. Right click on the Boson folder.
  3. Click Properties
  4. Click the Security Tab
  5. Click Advanced
  6. Click Edit
  7. Provide an Admin Login (if necessary)
  8. Click Add
  9. Make sure the "From this location" is referring to your local PC. (not a Domain if you are joined to one)
  10. Type "everyone" into the "Enter the object name to select" section
  11. Click the Check Names button. (It should change to "Everyone" and be underlined)
  12. Click OK
  13. Make sure "Apply to" is set to "This Folder subfolders and files"
  14. Check the Full Control check box. (The rest of the boxes should automatically fill up as checked for you)
  15. Make sure the "Apply these permissions to objects..." checkbox is NOT checked
  16. Click OK
  17. Click Apply and then OK to save the changes
  18. Click OK to close the 2 remaining dialogs
Please submit a support ticket if this topic does not resolve the problem you are experiencing.