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What is the return or exchange policy?

ExSim and ExSim-Max Products
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once an activation key has been entered, except under the terms and conditions of Boson's No Pass, No Pay ExSim-Max Guarantee.

If the product activation key has not been entered, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim or ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after the product activation key has been entered, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation. The Grace Period is not applicable to manual offline activations provided by Boson due to customer’s lack of internet access.

If the product activation key has not been entered, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

Boson Kits
Boson Kits offer savings off the combined list price of various product combinations, including ExSim-Max practice exam products related to specific vendors. Certain vendors might release updated versions of the related exam. If the vendor releases an updated version of the exam and if Boson offers an ExSim-Max product for that updated version, you can exchange that ExSim-Max product within six (6) months from the date of your Kit purchase. Valid only for ExSim-Max products purchased as part of a Boson Kit.

Other Terms and Conditions
Due to the nature of the Internet, online ordering your purchase from www.boson.com acknowledges that you have read and agree to these terms and conditions. Boson Software, LLC reserves the right to change the terms and conditions of sale any time.