Support Topics

What is the return or exchange policy?

ExSim-Max Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version, except under the terms and conditions of the Boson ExSim-Max No Pass, No Pay Guarantee.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

Marketplace Practice Exams
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have activated, downloaded or accessed the full version.

If the product has not been activated, downloaded or accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the Marketplace product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the activation occurred within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the initial forty-eight (48) hours from product activation. The Grace Period is not applicable to manual offline activations provided by Boson due to customer’s lack of internet access.

If the product has not been activated, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.