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Boson Product Support Topics


We’ve provided some answers to common support questions below. If you do not see the answer to your question on this page, please open a support ticket in your Boson account so that we can assist you further.

To log into your Boson account, please click Log In at the top of the page, then My Account, then Support Tickets. We will respond to your support ticket as soon as possible. Customer service is available Monday – Friday from 9:00 a.m. until 6:00 p.m. Eastern US time, excluding major holidays.

Boson Exam Environment

Activations

If you experience a problem while activating an exam, you can try the following solutions to resolve it.

Please submit a support ticket if you are having activation problems and provide as much information as you can so that we can assist you quickly.

  1. Verify that you have entered your user name and password correctly. Passwords are case-sensitive, so you should ensure that Caps Lock is not enabled when you enter your user name and password.

  2. Verify that you have entered the Activation Key correctly and that you are using the correct key for the correct product. You can copy and paste your Activation Key from the purchase receipt you received or by accessing your account on the Boson website and selecting the Purchase History tab. Activation Keys are version and product specific. Therefore, you will only be able to use the key to activate one product. For example, a key for the Boson ExSim-Max for CCNA 640-802 practice exam will not activate a Cisco Press for CCNA ExSim practice exam, because they are created by different vendors.

  3. Try temporarily disabling your User Account Control (UAC), firewall, and anti-virus applications. Occasionally, security software can cause an activation or installation problem. If the Boson Exam Environment (BEE) is still not able to access our activation server, you may need to consult your IT administrator and verify that your computer is not accessing the Internet via a proxy server.

  4. If your computer is running Windows 7 or Windows Vista, you might need to run the software as an administrator. You can accomplish this by right-clicking the icon you are using to launch the software and selecting Run as Administrator.

  5. If your computer is not able to access the Internet, you will not be able to activate an exam that is delivered through the BEE.

Practice Exam Downloads


Our practice exams and product demos are only available via download using the Boson Exam Environment (BEE) from our website.

To install a practice exam or demo, you must first download and install the BEE.

Once the BEE is installed, you can activate any practice exams you have purchased or select and download any available demo from the Get Demos tab from within the BEE.

Download BEE

If you have not done so already, you will need to purchase an activation key. Otherwise, you can locate your activation key by logging in to your Boson Online Account.

Customer Service

If at any time you experience a problem with the application or you would like to request a feature, please report it using the built-in bug/feedback reporting tool.

Using the Main Menu:

  • Select Bug Report/Feature Request from the Feedback menu, and click Next.
  • You will be asked a few interactive questions that will enable us to direct your feedback to the correct department.
  • The first question is whether or not your feedback is about the exam content.
    Click Yes if you wish to submit feedback about a question or an explanation, click Next, type in your comments, and click Submit.
    You should click No if you are having a problem with the software or wish to make a feature request.
  • If you selected No,you will be prompted to choose whether you want to submit a feature request or to let us know about a problem with the application.
    After you have made your choice; click Next,type in your comments, and click Submit.

Please Note:
When you submit bugs, a more detailed summary will better help us pinpoint the actual problem.

Please let us know if you find any problems with the exam content. Examples of exam content related issues may include missing answers, incorrect answers or explanations, or an inability to select more than one answer when multiple answers are correct.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please log in to your Boson account on our site, then click My Account, then Special Offers.

There are no shipping fees for the majority of our products, as they are delivered via download from our website. However, we do offer a printed paperback edition of our Boson Courseware products that does require a shipping charge. If you are purchasing a paperback product you will see the shipping fee at checkout.

Yes, the prices listed on our website are shown in United States dollars.

Purchases / Refunds

Practice Exam Products
No returns or exchanges will be accepted or refunds granted for products purchased and delivered electronically once you have accessed the full version, except under the terms and conditions of the Boson ExSim-Max No Pass, No Pay Guarantee.

If the product has not been accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the ExSim-Max product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

NetSim Products
If you are not satisfied with your NetSim purchase, you may return or exchange the purchased product within the first forty-eight (48) hours (the "Grace Period") after you have accessed the full version, provided the access occurs within thirty (30) days from the date of purchase. No returns or exchanges will be accepted or refunds granted following the Grace Period.

If the product has not been accessed, the customer has thirty (30) days from the date of purchase to return the product for refund. All sales are final thirty (30) days from date of purchase.

If the NetSim product was discounted or part of a kit, the refund will be prorated to reflect the actual purchase price of the product.

You can view your purchase history on our site by logging in to your Boson account, clicking My Account, and then clicking Purchase History. If you purchased a product from Cisco Press or McGraw-Hill, you will not be able to view these purchases in your Boson account, as they cannot be bought or sold on the Boson website.

Boson will gladly invoice academic, organizational, or corporate customers within the U.S., provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.

If you are outside the states of Tennessee and Florida, our website will not charge sales tax on your order. If you are a tax-exempt entity in one of the two states listed above, please call us at 877-333-EXAM (3926), and we’ll be glad to assist you with these orders. You will need to fax a copy of your tax exemption form to Sales at 615-889-0122.

Sales tax is only assessed for orders placed by customers in Tennessee and Florida.

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online using an approved credit card or PayPal account, you should receive your receipt, download link(s), and activation key(s) within minutes from noreply@boson.com. If you do not receive the e-mail in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 500
Nashville, TN 37214-3679

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at support@boson.com so that we may provide wire transfer instructions.

Technical Issues

Files occasionally become corrupt during the download process. To restore missing files, images, or exhibits, please update the software. To update the software, you should do the following: First, select the exam that is missing images or exhibits from the My Exams tab and then click the Exam Tools button. From this menu, click Update current exam to begin the update.

Please allow the update to complete; you will see a message or pop-up box stating that your exam is now up to date. This should resolve any issue you have with the files, images, or exhibits.

The system requirements for the Boson Exam Environment (BEE) are as follows:

  • Supported Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista
  • .NET Framework: Microsoft .NET Framework Version 4.0
  • Processor: 1-GHz Pentium processor or equivalent (Minimum); 3-GHz Pentium processor or equivalent (Recommended)
  • RAM: 512 MB (Minimum); 2 GB (Recommended)
  • Hard Disk: Up to 100 MB of available space
  • Display: 1024 x 768, 256 colors (Minimum); 1024 x 768 high color, 32-bit (Recommended)
  • Active Internet connection