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Boson Product Support Topics

Welcome to Boson’s online customer support!

We’ve provided some answers to common support questions below. If you do not see the answer to your question on this page, please open a support ticket in your Boson account so that we can assist you further.

To log into your Boson account, please click Log In at the top of the page, then My Account, then Support Tickets. We will respond to your support ticket as soon as possible. Customer service is available Monday – Friday from 9:00 a.m. until 6:00 p.m. Eastern US time, excluding major holidays.





NetSim Topics | Practice Exam Topics | All Topics

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Boson Exam Environment
   Activations
Can I order ExSim or ExSim-Max products on CD?
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What are the most common causes of an activation problem?
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Error Message: "File Permission Error: We were not able to automatically correct the problem."
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Error message: Access to the path C:-ProgramData-Boson-Content-Full-CIS-ES-XX-XXXX -XX-XXXXXXX.XXX is denied
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I need an activation key. Where can I get one?
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   Customer Service
How do I submit a bug, or request a feature?
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   Pricing / Quotes
Do you offer discounts on your products?
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Do you charge shipping fees?
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   Purchases / Refunds
What is the return or exchange policy?
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What are my payment options on your website?
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Can my company or school be invoiced for our order?
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My organization is tax exempt. Can we place an order online?
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Do you charge sales tax?
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I purchased a product from the Boson Web site and would like to find my receipt. How can I do that?
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   Technical Issues
Why are some files, images, or exhibits missing from my exam?
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Error Message: “Performance Counters are Disabled or Corrupt”
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Error Message: "Font Error"
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Error: "Command set failed to load"
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What are the minimum system requirements for the Boson Exam Environment (BEE)?
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