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Boson Product Support Topics

Welcome to Boson’s online customer support!

We’ve provided some answers to common support questions below. If you do not see the answer to your question on this page, please open a support ticket in your Boson account so that we can assist you further.

To log into your Boson account, please click Log In at the top of the page, then My Account, then Support Tickets. We will respond to your support ticket as soon as possible. Customer service is available Monday – Friday from 9:00 a.m. until 6:00 p.m. Eastern US time, excluding major holidays.





NetSim Topics | Practice Exam Topics | All Topics

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NetSim Network Simulator
   Activations
NetSim 8 License has expired message
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What are the Minimum System Requirements for NetSim 9
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Does NetSim support multiple users?
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I need an activation key. Where can I get one?
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   Customer Service
Can you send me NetSim on a CD-ROM?
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Do you have a solution for lab or classroom settings?
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Does Boson offer a simulator for CCNA Voice or CCVP?
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   Pricing / Quotes
Do you offer discounts on your products?
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   Purchases / Refunds
What is the return or exchange policy?
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What are my payment options on your website?
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Can my company or school be invoiced for our order?
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My organization is tax exempt. Can we place an order online?
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Do you charge sales tax?
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I purchased a product from the Boson Web site and would like to find my receipt. How can I do that?
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   Technical Issues
What are the Minimum System Requirements for NetSim 9
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What are the minimum system requirements for NetSim 8?
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What devices are supported by NetSim 8?
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Error Message: "Update server unavailable"
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Error Message: "Update server offline"
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Error Message: "Could not register BosonNetsimInterop.dll":
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Error 1609: received during installation.
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What features are available in the demo version of NetSim?
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How often do you release software updates?
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Will NetSim run on Windows Vista and Windows 7?
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How do I enable Telnet in Windows 7 and Windows Vista?
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NetSim 8 Telnet commands disappear when I press the ENTER key
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Does NetSim Support HSRP and VRRP?
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Does NetSim support IP version 6?
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