Frequently Asked Questions

We have shared some common questions below. If you still need assistance, please contact us at or 877.333.3926.

Boson Practice Labs

Customer Service

We support the following browsers:
HTML 5 Client

  • Microsoft Edge 13 or later
  • Microsoft Internet Explorer 10 or later
  • Chrome 29 or later
  • Firefox 45 or later
  • Apple Safari 9.1 or later
Jave Client
  • Internet Explorer 10 or later

Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary.

Pricing / Quotes

Yes, Boson does offer discounts, called Special Offers, on certain products based on your product purchase or activation history on our site. To find your Special Offer, please create or log in to your Boson account on our site and review the products listed on the Special Offers tab.

Purchasing / Refunds

Boson accepts MasterCard, Visa, American Express and Discover credit cards for online purchases.

Boson accepts PayPal payments from verified PayPal accounts only.

If you complete your purchase online by using an approved credit card or PayPal account, you should receive an e-mail that contains your receipt, download link(s), and activation key(s) within minutes from If you do not receive that email in your inbox, please check your junk mail folder for this message.

Boson also accepts check or money order payments at checkout. If you purchase a Boson product by using a check or money order, please follow the instructions at checkout for quickest service. Please mail a copy of your checkout form along with your check or money order to the following address:

Boson Software, LLC
25 Century Blvd.
Ste. 401
Nashville, TN 37214-4623

Boson processes orders paid by money order as soon as the funds are received. Processing of orders paid by corporate or personal check may be held for five (5) business days to allow the funds to clear your bank.

Purchase orders are accepted from educational institutions and organizations only with Net 30 Day terms and at Boson’s discretion.

Wire transfer payments will be accepted; however, we will not place your order until we have received the funds from your bank. There is a $30.00 fee for using wire transfer. If you wish to pay via wire transfer, please notify us at so that we may provide wire transfer instructions.

You can view your purchase history on our site by logging in to your Boson account, pointing to the User icon, and then clicking Purchase History.

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.


Your account has not been created yet, please contact your course provider and make sure that your account has been created. If so and you are still receiving this message please tell us the name of your course provider and details of your account we shall contact them.

Please log a call with us and we will investigate what is wrong with your account.

Please try pressing the connect button, the device might not have powered up fully resulting in this error, if you still receive this error ensure you are running the latest version of Java which can be downloaded at Alternatively you can try connecting using the HTML5 client.

Occasionally all the labs of a particular course may be busy or being upgraded. You can enter your email address to be alerted when a lab is free, or you can come back at a later time and try again.

If you are detected as inactive then you will be prompted to see if you still want to use the lab, you will have 5 minutes to respond to continue using the lab, if we do not get a response then you shall be logged out of the lab. If you are using the lab and will need to be absent from your computer, please use the ‘Out to lunch’ function, this will give you an hour and a half until you will be logged out of the lab.

Please ensure you read each step very carefully when carrying out tasks; remember the devices are real so changes you make may impact another task later so by not completing one task you may not be able to complete the next as there is a dependency. You should also refer back to your course content to ensure you understand that task that you are carrying out. If you feel there is an error in the content please let us know and we will rectify the issue if something is not correct.

We sometimes see this issue if you have connected to the lab using the new HTML5 client. To overcome this you can either:

  1. Use the java client and launch the devices in page.
  2. Use HTML 5 client and go to settings and chance the "launch MS device in separate window" to ON.