Frequently Asked Questions

We have shared some common questions below. If you still need assistance, please contact us at or 877.333.3926.

Boson Training

Customer Service

Contact an account executive to register for a course.
E-mail or call 877.333.3926 and press 2.

Travel and accommodations are not included.

There is a minimum of four (4) students required for us to provide on-site training.

We require 30 calendar days’ notice to reschedule or to cancel any registration (and provide refund for pre-payment). Enrollments must be rescheduled within one year of the original enrollment date or funds on account will be forfeited. Fees for software or other materials received by or ordered on behalf of the student are non-refundable. Failure to provide the required notification will result in 100% charge for the course. If a student does not attend a scheduled course without giving prior notification, the student’s funds will be forfeited and the student will not be allowed to reschedule. After the 30-day notification deadline has passed, only student substitutions are allowed; no refunds will be given. Student substitutions are allowed up to seven (7) days before class.

We keep the class size small to allow the instructor to provide individualized attention where needed.

You may take your certification exam when you are ready. We are a VUE testing center, and exams are offered on-site during Tampa courses. However, if you prefer to take the exam after your course, we will schedule it at a VUE testing center near you.

It is recommended that you bring a laptop with you so that you can continue to study in the evenings.

All of our instructors are Cisco Certified Instructors and have years of experience. To find out the specific instructor for your course, please contact an account executive at or 877.333.3926 and press 2.

Substitutions can be made at no charge up to seven (7) business day before the class start. You must provide the name and contact information of the substitute, along with any amended payment information available, such as purchase order or credit card information.

Select courses are eligible for Cisco Learning Credits. Contact an account executive at or 877.333.3926 and press 2 to determine course eligibility.

Exam vouchers that are included with a course are valid for one (1) year from the class start date.

Casual or business attire is acceptable.

A single-user license for Boson's related ExSim-Max practice exam and/or NetSim network simulator products will be included with some training courses. Once the registration is complete, each student will be able to immediately download the software product and start preparing for the upcoming class. To see if the course that you are interested in attending includes ExSim-Max or NetSim software product, refer to the course description posted on this website, contact your account executive or e-mail

The Boson NetSim Network Simulator is an application that simulates Cisco Systems' networking hardware and software and is designed to aid the user in learning the Cisco IOS command structure. Read more about NetSim.

ExSim-Max products are the best exam simulations (also referred to as practice exams) available in the industry. ExSim-Max is developed by Boson's team of subject-matter experts and put through a strenuous technical-editing and language-editing process. ExSim-Max is designed to simulate the complete exam experience, including topics covered, question types, question difficulty and time allowed, so you know what to expect. Read more about ExSim-Max.

Purchasing / Refunds

  • Cisco Learning Credits
    Cisco Learning Credits may be used for select courses. Contact an account executive at or 877.333.3926 and press 2 for more information.

  • Credit Card
    We accept American Express, MasterCard and Visa. Contact an account executive at or 877.333.3926 and press 2 to make a payment.

  • Purchase Order
    • Include the company name, PO#, student name(s), course name(s) and cost of course(s).
    • Provide contact information: first and last name, telephone number, e-mail address and company address.
    • Email to

  • Company or Personal Check
    Send check to:
    25 Century Blvd., Ste. 401
    Nashville, TN 37214-4623
    Attn: Accounting
    We will confirm your registration upon receipt of payment.

  • Wire Transfer
    Remit to:   Bank of America
    3401 West End Ave, Ste 360
    Nashville, TN 37203
    ABA Routing   064000020 (For ACH Only)
    026009593 (For Wire Transfer)
    For Further Credit to   Boson Training, LLC
    Account #   003789367854

Boson will gladly invoice academic, organizational, or corporate customers within the United States, provided they submit a purchase order. All international orders must be paid for at the time of purchase. You can make payment via credit card (by using an offline card form), and we will place the order for you when we have the card information. You can also pay via wire transfer, but we will not place the order until we have received the funds. There is a $30.00 fee to pay using wire transfer.